Shipping policy
Shipping Policy
This Shipping Policy explains how ZoDoll processes and ships orders, estimated delivery timelines by region, shipping carrier information, and important notes about address verification and delivery conditions.
Worldwide Shipping
ZoDoll ships worldwide and delivers to customers across multiple international regions. Delivery time begins after your order has been processed.
Please note that actual delivery times may vary depending on customs, holidays, and local postal conditions.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| USA & Canada | 10–15 business days |
| Germany & UK | 5–12 business days |
| Europe (other) | 7–15 business days |
| Asia Pacific | 8–15 business days |
| Australia | 8–15 business days |
| Russia | 10–16 business days |
Estimated delivery times begin after order processing is complete.
Order Processing Time
| Order Type | Estimated Processing Time |
|---|---|
| Standard Orders | Up to 4 business days |
| Expedited Orders | Up to 3 business days |
| Priority Orders | 1 business day |
Processing time excludes weekends and public holidays. Orders are shipped only after payment authorization and verification have been completed.
Shipping Carriers
ZoDoll primarily uses USPS and UPS for domestic and international deliveries. Alternative shipping providers may also be used when necessary to support efficient delivery.
P.O. Boxes
Orders shipped to P.O. Boxes are sent via USPS only. Expedited shipping is not available for P.O. Box deliveries.
Shipping Fees
Shipping fees are calculated at checkout based on the destination and selected shipping method.
Address Verification
To help protect customers and orders, ZoDoll may require verified billing and shipping addresses when discrepancies occur.
- Orders may be held if address information cannot be confirmed.
- Orders may be canceled when verification requirements are not met.
Order Review and Limitations
ZoDoll reserves the right to limit, cancel, or deny orders in situations involving suspected fraud, abuse, criminal activity, or other order-related risks.
- Suspected fraud, abuse, or criminal activity
- Unusual order or account activity
- Order information that cannot be reasonably verified
Delays and Delivery Conditions
Delivery times are estimates only and may be affected by customs processing, holidays, local postal conditions, weather events, or other carrier-related delays outside our control.
Need Help?
If you have any questions or concerns about your shipment, please contact ZoDoll customer support. For faster assistance, please include your order number and the email address used when placing your order.
You can also review our FAQ and Refund Policy for additional information.