Help and Frequently Asked Questions
About Canvas
Zodoll is your go-to online destination for authentic plush toys, collectible dolls, and blind box figures. We carefully curate products from premium toy designers and brands — especially Pop Mart’s The Monsters: Labubu — and deliver them securely to your door, worldwide.
All products on Zodoll are handpicked by our team of collectors and enthusiasts. We focus on authenticity, detail, and storytelling, offering everything from lifestyle plush keychains to full blind-box sets and rare editions.
All the time! We regularly update our catalog with new blind box series, plush toys, limited editions, and exclusive bundles. Subscribe to our newsletter so you don’t miss out on new drops.
Every Zodoll item is brand new, 100% authentic, and comes in original packaging unless otherwise stated. For blind box collectibles, packaging may be opened for full set verification, but items remain unused and pristine.
Orders
Once you have fallen in love with an item, just add it to your cart by clicking on the “Add to Cart" button. Products in your cart are reserved for you only after you have successfully completed the checkout process.
Unfortunately, we cannot meet all requests to reserve items. As many of our pieces are one-of-a-kind or limited edition, there is always the possibility that items may sell out. Therefore, we highly recommend purchasing swiftly in order to avoid disappointment.
After you've placed your order and your payment and shipping details have been verified, you will receive an Order Confirmation by email.
Once we confirm the availability of your purchase with our vendors, your order will be prepared for dispatch.
Payments
Zodoll accepts a wide range of secure payment methods to make your checkout experience smooth and flexible. You can choose from:
Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
Apple Pay
Google Pay
Shop Pay
Klarna (pay later options)
UnionPay
Diners Club
We do not support wire transfers at this time.
Absolutely! You can securely pay using your credit or debit card at checkout. We accept Visa, MasterCard, American Express, and Discover.
Yes. If you're using a compatible device, you’ll see the Apple Pay or Google Pay option at checkout for fast and secure payment.
Yes, Zodoll supports Klarna and Shop Pay Installments in selected regions. You can split your purchase into manageable payments without hidden fees.
Shipping
All items at Zodoll are carefully packed and shipped directly from our warehouse. We work with reliable global carriers to ensure safe and timely delivery of your order, wherever you are in the world.
Delivery time depends on your location. After processing (1–3 business days), orders are shipped with the following estimated delivery windows:
USA & Canada: 10–15 business days
Germany & UK: 5–12 business days
Europe: 7–15 business days
Asia Pacific: 8–15 business days
Australia: 8–15 business days
Russia: 10–16 business days
Please refer to our Shipping Policy for detailed timelines.
Yes, we offer express shipping to select regions for an additional fee. If you need your order urgently, please contact us before placing your order at info@zodoll.com. Our team will confirm availability and provide a shipping upgrade if applicable.
Returns
Yes! We are certain that you will love the pieces we offer. However, if you are not completely satisfied with your purchase, you may return any eligible product within 30 days of delivery. Please note that custom and made-to-order items may not be eligible to be returned.
If you believe you received an incorrect, misrepresented, or defective item we do our best to process your refund swiftly. Please follow these simple steps:
1. Send us an email at info@zodoll.com that informs us of your wish to return your purchase. For speediest processing, please include your name, telephone number, order number, and, where applicable, photographs documenting the damage or error.
2. Once your request is received and approved by our Customer Service team, we will send you a printable shipping label.
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Unanswered Questions?
For more information and requests, please get in touch via phone or e-mail
as stated above.